our policies

Emergency Delays and/or Cancellations

Severe weather or disruptions in utilities, including water, sewage and electrical service, may prompt cancellations or delays in scheduled programs. The Tull Family Theater will notify patrons and groups of cancellations or delays through our website, as much in advance as possible. If programs are cancelled or delayed, those who already hold tickets are eligible for a credit. Remember, if in doubt, please check our website!

We Love Kids and We Follow the Guidelines

Most patrons are familiar with The Motion Picture Association of America’s rating system and its suggested suitability of a specific film for certain ages. The Tull Family Theater works in partnership with families on R-rated films

The theater prefers that parents accompany younger patrons when they are purchasing tickets for an R-rated film; in a few instances, parents have called ahead to give their permission. The theater also understands that one parent may bring a group of younger patrons, their own children and the children’s friends, to the show. The theater’s crew member routinely will ask young moviegoers’ their ages and if their parents know they are attending the film. This process will be in place for each film, at the theater’s discretion. As a community asset, the theater wants to work in good faith with patrons of all ages.

As Austin Powers Says, 'Oh, Behave!'

We’re very proud to bring you a brand new state-of-the-art theater and we are dedicated to keeping the theater and our patrons intact. As a nonprofit organization, this theater has been built with you in mind and intended as an asset for all residents of our region. Please help us to preserve this resource by behaving in a way that respects property and other people in the theater.

Cell phone-free zone
The Tull Family Theater is totally committed to providing a great experience for patrons who come to be immersed in our films and events. We know first-hand that cell phones can ruin the magical spell created by the film for you and for other patrons, so our policy is to be a cell phone- and tablet-free zone once the previews or introductions start.

Late arrivals
If you’re running late, you take your chances. The Tull Family Theater does show brief previews before features but if the film has already started, the theater reserves the right to stop selling tickets and seating patrons.

Firearms, knives and other weapons are prohibited. No fake weapons of any kind are permitted.

Backpacks and bookbags may be searched by the staff before a patron enters the theater. If the patron refuses the search request, this individual will not be admitted and police will be contacted.

Loud and/or disruptive behavior
Staff from The Tull Family Theater will ask the patron to stop the offending behavior. If the behavior continues, the individual(s) will be escorted from the theater/event. No refunds will be provided. This policy allows other patrons to enjoy the films and events as thoroughly as possible. If a patron has a history of repetitively being disruptive, this individual will risk being banned from future events.

For your eyes only
The use of recording devices—including cameras, video recorders, audio recorders, etc.—is not permitted within The Tull Family Theater. In the film world, this is known as piracy, film theft and a few other choice terms, including felony.

No surprise: no smoking
When was the last time you saw someone smoking inside a theater?

That’s right. It just doesn’t happen in the 21st century. So, no shock that smoking, tobacco and e-cigarettes (vapes) are prohibited inside The Tull Family Theater public spaces, work spaces, and outside within 15 feet of our doors. Otherwise, we’ll have to talk … and you may be asked to leave. It’s a conversation we don’t want and involves the Allegheny County Health Department and state law.

Your privacy
In today’s online world, privacy may be a concern. If you share your email with us, The Tull Family Theater will not sell or share this information with other parties. If you purchase tickets on our website, The Tull Family Theater and its vendors take steps to protect your personal data. When you purchase tickets online, you are asked to agree with the terms of our privacy policy. If you have any questions or concerns, please contact the theater at hello@thetullfamilytheater.org.

Lost and found
The Tull Family Theater is not responsible for lost, stolen or recovered personal items. Before leaving the auditorium, please check for your personal belongings.

The list could go on and on…
The Tull Family Theater staff wants to make sure you have a fabulous theater experience. As unexpected issues arise, we will use a common sense approach to protect property and patrons. Thank you for your cooperation! We can’t make it happen without you!